Return and Refund Policy

Thank you for shopping with LAK-LAK. We strive to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our Return and Refund Policy to understand your options.

1. Returns Policy

• 1.1 General Policy
  • Due to the nature of our products, we generally do not accept returns unless the product is damaged, defective, or incorrect upon delivery.
• 1.2 Eligibility for Returns
  • A return may be accepted under the following conditions:
  • The item received is damaged or broken.
  • The wrong product was delivered.
  • The item is defective (e.g., manufacturing defect, spoiled product).
• 1.3 Items Not Eligible for Return
  • We cannot accept returns for:
  • Opened bottles or partially consumed products.
  • Items purchased onsale or clearance.
  • Returns due to personal taste preferences.
• 1.4 Return Process
  • Notify us within 7 days of receiving your order.
  • Provide proof of purchase (order confirmation or receipt).
  • Include clear photos of the damaged, defective, or incorrect product.
  • Contact us at corporate-hq@lak-lak.com or call 09636626952 to initiate a return. Once approved, we will provide instructions for returning the item.

2. Refund Policy

• 2.1 Refund Eligibility
  • Refunds may be issued under the following circumstances:
  • The returned product meets the eligibility criteria outlined in Section 1.2.
  • The product is out of stock or unavailable for replacement.
• 2.2 Refund Process
  • Refunds will be issued to the original payment method used during the purchase.
  • Once the return is approved and the product is received (if required), the refund will be processed within 7–10 business days.
• 2.3 Non-Refundable Fees
  • Shipping fees are non-refundable unless the error was on our part.
  • Additional fees related to return shipping may apply.

3. Exchange Policy

We may offer exchanges for eligible returns if the same product or a comparable item is in stock. Exchanges follow the same process as returns (see Section 1.4).

4. Damaged or Defective Products

If your product arrives damaged, defective, or spoiled:

• Take photos of the product, including packaging.
• Contact us within 7 days of receipt.
• Provide order details and photos to corporate-hq@lak-lak.com.
• We will work with you to resolve the issue through a refund, replacement, or store credit.

5. Contact Us

If you have any questions or need assistance with your return or refund, please reach out:

• Email: corporate-hq@lak-lak.com
• Phone: 09636626952
• Address: 2F Emradee Building Daanghari Road Molino IV Bacoor City Cavite

By using LAK-LAK, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy.